If you cannot find your question, or we did not answer your question, feel free to send us an email.

Compensation

Simply go to the Pinecone Research website and enter your login information. From there, click on the Redeem My Points button to access the reward site. Under the merchandise tab, you can browse or select the items you wish to redeem. Once you click on an item you are interested in, you can click on "add to cart" if you have enough points or "add to wish list" for larger items you want to save up for. Once you have added items to your cart, you must click "checkout option,” located on the top right corner, to complete your order.
Your reward is processed and will be posted to your account within 3-5 business days following the completion of your product evaluation survey. Your notification of reward will be sent to you via email from pineconerewards@eu.biworldwide.com.
No, PineCone members do not receive rewards for the household questions that you may be asked to complete. Your responses to these brief questionnaires enable us to send you product evaluations, which are rewarded, that are more specific to your household.
You can always check your Point balance by clicking on My Account on the points redemption site.
Reward points earned will be valid until there is no earning activity for twelve (12) consecutive calendar months and will expire at the end of that twelve-month period.
Reward points earned prior to April 21st, 2014 will be valid until there is no earning activity for twelve (12) consecutive calendar months and will expire at the end of that twelve-month period. Reward points set to expire before April 21st, 2015 will be extended to expire on April 21st, 2015.
Follow steps to redeem your rewards. Once logged into the reward site, under Departments List in the left column, click Featured Awards. Then select Cash Out option from the list. Click the Cash Option at the bottom of the list. Then select the quantity of $3 amounts you wish to redeem. If you are currently receiving PayPal payments, then you will be able to continue receiving PayPal payments with the Cash Option. Please note that if you request multiple cash payments, it will be combined and issued as one payment for your convenience (e.g. changing the quantity box from 1 to 2 for the $3 option will result in one payment of $6). Click on "add to cart" and click the "checkout option," located on the top right corner, to complete your order.
Once you submit your order for the cash out option, it will be processed in 3-5 business days. Your payment will be sent to you via your previous preferred payment method (check or PayPal). For panelists who receive payment by check, you will need to allow several days for typical mail delivery. For panelists who receive payment by PayPal, the funds will be deposited to your PayPal account and your notification of payment will come to you from our panelpayment@pcrint.com email address. If you previously received your payments via check and would like to take advantage of PayPal, please email me at Scott@pineconeresearch.com.
  • You may have added too many products to their cart unwittingly. To check that your basket is empty before you add your desired cash out, the top right hand corner of the screen should have no other items in the cart.
  • You may have another catalogue session open in another browser window or tab. We have seen it before where a user has a previous session open, add products to that basket, forget about it, then open a new browser window and try to add products which then causes the error message.
  • If none of these ideas work, then you will need to contact the rewards team: Representatives are available to assist you: 7 A. M. to 7 P.M. Central Time, Monday through Friday. 800-870-6927 or send an email to pineconerewards@eu.biworldwide.com.
Some panelists have experienced issues redirecting to the Rewards site when clicking on the "Redeem" link. This appears to be an issue related to settings in FireFox. If you experience this issue, then please try using another browser such as Internet Explorer or Google Chrome.

PayPal Points Cash-Outs

Panelists who qualify and have met requirements will be sent an email inviting them to select PayPal as their point cash outs preference. To receive your PineCone Research point cash-outs to PayPal, you must have an existing PayPal account. If you are a first time PayPal user, it is imperative that you complete all registration requirements, including confirmation of your PayPal account email address. Once you’ve setup your PayPal account, please update your PineCone Research personal profile with your PayPal account email address.
To sign up for PayPal, go to www.paypal.com and click on the "Sign Up Now" link. For further assistance with questions pertaining to the PayPal service or navigation of the site, please contact PayPal directly through their PayPal FAQ link orPayPal Customer Service Center.
If you already have a personal PayPal account, you are welcome to use it for receiving your point cash-out payment. Please note: a merchant account can incur additional charges. The PineCone Research database can accommodate a separate e-mail address for your payment.
Yes. PayPal members may have one Personal account and one Premier or Business account. However, each account must have its own e-mail address and financial information. To learn more about PayPal accounts, click on this link.
The address at the top of the browser window you're brought to should read exactly https://www.paypal.com. PayPal e-mails will address you by first name and last name, and NOT by Dear PayPal User or Dear PayPal Member.
Questions about the PayPal service or navigation of the site should be directed to PayPal through their Contact PayPal Customer Service link or Customer Service Center. For all other PineCone Research survey inquiries, feel to contact us at Scott@pineconeresearch.com.
The Business/Premier account can incur additional fees. To learn more about fees that may be associated with their use, click on this link.
$1.00 USD is the minimum. PayPal provides cost-free withdrawals to your local bank account as long as you meet the minimum threshold values defined on the PayPal Withdrawal Fee page. To learn more about minimum withdrawal amounts, click on this link.
Participants can expect to receive their payment 3-5 business days after they have placed their points cash-out order. If your payment is not listed in your PayPal personal payment history, please contact us and we’ll be happy to investigate this further.
Yes. If you have selected PayPal as your PineCone Research payment method and received confirmation of this, the personal profile can be used to update your PayPal account information with us.
Your payment will be posted to your PayPal Account from our panelpayment@pcrint.com address. The payment detail will include “PineCone Research” in the subject line and the study number in the accompanying message.
A payment may be Unclaimed for one of the following reasons:
  • Your recipient did not sign up with PayPal using the same email address that you used to send the money. The recipient simply needs to add this email address to his account (he can add up to eight addresses) and confirm the new email address. The money will then immediately appear in his balance.
  • The recipient may not have confirmed his email address. Any payments sent to an account will not appear in the account balance until the user has completed the registration process by confirming his email address.
  • The recipient must manually accept or deny this payment.
For further troubleshooting assistance on this topic, please contact PayPal directly through their PayPal FAQ or PayPal Customer Service Center.
A Denied status can mean there’s an issue with your PayPal account setup or you have chosen to deny the payment. Please contact PayPal directly through their PayPal FAQ or PayPal Customer Service Center for troubleshooting assistance with your account. If you have a denied PineCone Research payment in error, please contact us at Scott@pineconeresearch.com and we’ll be happy to assist you.

Sweepstakes

When sweepstakes are offered, the official rules will be posted prominently on our web site and contain the specific terms and conditions for each drawing.
You are required by law to claim prizes valued at $600.00 or more when filing your tax forms and are also responsible for any local, state and/or federal income taxes.
Your first name and last initial along with your state of residence will be posted on the PineCone website as one of our lucky drawing winners.

General Participation

Yes, please login to your profile. From there, you will be able to enter the dates you will be unavailable and your surveys will be suspended during that time. For suspensions longer than two weeks, please email Karen Scott, who will note your absence.
Updating your household information online is quick and easy to do. Simply go to the Pinecone Research website and enter your login information. From there, you can access your profile and make any necessary changes.
Presently, we do not recruit new members through our website or take unsolicited referrals. However, we will be posting recruitment opportunities through banner ads on various unsolicited websites from time to time throughout the year. If you see one of these ads, please feel free to sign up with us.
No. Our panelists are pulled for studies according to certain demographic requirements. While there may be opportunities for other members of your household to participate from time to time, you are the only person who should be completing our studies.
We routinely monitor member participation. Members that are identified as "at risk for removal” are notified of this via e-mail. Those who are unable to maintain acceptable participation levels thereafter are removed from the panel.
Participation in the PineCone Research panel is limited to one member per household. While there may be opportunities for other household members to participate from time to time, there can only be one designated spokesperson for the household.
Your responses help manufacturers better understand the strengths and weaknesses of their product ideas and what you would look for in the product should you ever need to purchase it.
In some instances, panelists are testing the merits of a product idea rather than an actual product that is already in existence. Your feedback helps the manufacturer determine what appeals most to consumers in a product
No, your ability to view the product concept in the survey is a requirement for participation in the study. As a member of the PineCone Research panel, you directly influence which products get developed and help ensure that these products meet consumer demands. Your opinion will have an impact on everything from product performance to style, varieties, features, pricing...you name it.

If you are ever unable to view the product concept in one of our surveys, whether it's presented in a picture or video format, please contact us at Scott@pineconeresearch.com for troubleshooting assistance. Surveys submitted by those who were unable to view the product concept are not included in the study data.
Yes. We reserve the right to remove members from the panel without notice for variety of reasons. The list below represents reasons for removal outside of survey compliance and subject to change or update without prior notice.
  • Violation of the Confidentiality and/or Membership Agreement
  • Multiple person or household registrations on the panel
  • Panel composition maintenance (to mirror changes in general population and provide clients with the broadest possible spectrum of consumer opinions)
Your participation is always entirely voluntary and you may discontinue your panel membership at any time.

However, we periodically refresh the composition of our panel to stay current with changes in the general population and provide clients with the broadest possible spectrum of consumer opinions. Memberships may be discontinued during panel composition maintenance.
We try to keep our studies as short as possible, making them most convenient for you. A typical questionnaire usually takes 15 to 20 minutes to complete.
You can tailor the frequency of survey opportunities you receive. Within your PineCone profile, you can check a box to indicate how often you would like to receive survey invitations. All members currently have their status set by default to one survey per week. Our client volume ultimately drives the need for participants, so the number of surveys you indicate in your preferences is not guaranteed.
All survey notifications will be sent to you via e-mail. We ask that you check your PineCone Research personal profile using the member login area on the web site to make sure that it contains the correct e-mail address and that any e-mail filters on your computer are set to allow you to receive correspondence from PineCone Research.
We include a reminder of your ID and password in every new survey communication to you. You do not need to worry about remembering or misplacing this information.
Our goal is to always respond to your inquiry within 24-72 business hours. Typically, you can expect an even quicker reply, but sometimes a very heavy workload can affect our response time.
No, panelists are not employees of PineCone Research. Your participation is always entirely voluntary and you may discontinue your panel membership at any time.

Privacy

Your privacy is always respected and the confidentiality of your answers is maintained. Your opinion will be counted along with that of other participants, and your personal household information grouped and analyzed with the information of the other households.
No. It will be kept completely confidential and will never be sold to any third party. Your personal data is used only for the purpose of our research studies.
No one will ever attempt to sell you anything, and you will never be expected to purchase any products. We value your opinion.
Because the research we do on our clients behalf is not limited to just new product ideas but frequently extends to existing products that may already be on the market, we ask that you not share information about your product evaluation experiences with anyone living outside of your home.

Product

Unfortunately, no. This includes other family members who do not live in your immediate household. The test product sample is intended for use by the panelist. Manufacturers are very anxious to protect any new products from the eyes of their competition. That is why we ask that you evaluate new products within your own household and not share them or discuss them with your friends, neighbors or relatives living outside the home.
To ensure the accuracy of the product testing results reported to the client, panelists need to respond based on their actual usage. If the test product has not arrived by the start of the follow-up survey, please contact us by e-mail so we can troubleshoot the problem.
Unless you are directed otherwise by PineCone Research, anytime you have questions or concerns about a test product you have been given to try, please don't hesitate to contact us. We are always glad to help.
Upon occasion manufacturers will request the retrieval of any remaining test product samples from the study. It is sometimes very important for manufacturers to see how a product holds up after typical use. Should a manufacturer make the decision to retrieve any remaining test product samples, you will be notified by mail and e-mail.

Questionnaire Troubleshooting

No. The survey is designed to allow you to continue at the point of the questionnaire where you originally exited.
This problem generally stems from a missing answer. Check to make sure that you have entered a response for every variety or statement appearing on screen. If the problem continues contact us by e-mail so we can troubleshoot the problem.
This problem typically indicates that your answer does not match the form shown in the example (i.e., number of digits, etc.). Check the format of the response that you've entered. Your response should mirror the format example provided in the questionnaire instructions. If the problem continues contact us by e-mail so we can troubleshoot the problem.
This typically indicates that the survey has been temporarily paused. Should this occur as you are submitting your survey, let us know and we'll be happy to verify the status of the interview. Otherwise, simply try again in a few hours.
These difficulties may be connected to settings associated with newer releases of browser software, such as FireFox. Instead of using the software's built in browser, try accessing the survey using Internet Explorer.
The "User name not on file" error is typically an indicator of an id not being on the invitation list. Double check that the survey selected is the same as the number on your invitation. If you are accessing the correct survey, be sure to type your Household ID and Password because the copy/paste command can add hidden spaces.

Technical Issues

Yes. Some of our studies require special "Plug-In" controls such as Flash and Microsoft Media Player. Instructions will be given for installing these "Plug-Ins" at the time when you need them.
Make sure you have the most recent upgrade for your browser. If you have the most recent upgrade, your Internet Explorer security settings may need adjusting. If you are unaware of how to adjust your settings or need links to current upgrades please contact us by email.
Some studies open a new/second window. In some instances your pop-up blocker software may be preventing the second page from displaying. If you have software like this installed on your computer, please try adjusting your settings or temporarily disabling it while you complete our survey.